Terms & Conditions

Welcome to the JLM Audio Website. 

This page tells you the terms and conditions regarding your use of our 'jlmaudio.com' website. Please read these terms and conditions carefully before using our website as it could save you time and money. By accessing our website you indicate that you accept these terms of use and that you agree to abide by them.

ORDER PRICES AND PAYMENT

All sales are made in Australian Dollars (AUD). The AUD price show on the website includes 10% GST for Australian orders.This extra 10% GST is not charged on overseas orders. All prices are correct at the time of publication. However, we reserve the right to alter the prices for any reason.

Currencies on the JLM web shop other than AUD.  All bank currency converters like the one used online on the JLM web shop if monitoring in any currency other than AUD are bank to bank currencies only and can only be used as a rough guide as these are only updated a few times a day. All banks and PayPal etc will give you the instant rate less that doesn't cover their conversion fees. Adding 2 to 3% of any bank to bank figures online converters will give you a good real world figure. PayPal always shows the true instant conversion in your currency when the web store sends you to their payment pages so you can see the true amount coming from your card or account before confirming the payment. 

When paying by bank transfers make sure you have your bank transfer the exact AUD amount with all transfer fees reflected to your account so we receive the correct AUD amount.

All goods remain the property of JLM Audio until the invoice is paid in full.

An email confirmation of your order does not constitute an acceptance of the order or an offer to sell any products. All orders are subject to acceptance and we reserve the right to refuse orders or correct any mistakes, omissions and inaccuracies in relation to price, product availability or product descriptions.

SHIPPING

We do NOT use any PayPal address info for shipping. 

Please make sure you have entered all your billing and shipping address details, telephone number and email address correctly and these are displayed correctly on the website checkout page.This checkout page information is directly loaded into the Australia Post eparcel system for order shipping. Always double check your address info before completing an order.

Free fast shipping with tracking on all orders sent worldwide that total $1790AUD (ex GST for Australian orders) or over.  The website will offer the Free Shippingoption automatically when this $AUD amount is reached. Just select it as your shipping option to not be charged for shipping.

For Overseas orders, not within Australia, please note that your order may be subject to your countries import duties, taxes and/or customs fees (Duties) which will be payable by you.

As we are unable to control the Duties payable, we request you take care in knowing the cost of these Duties prior to purchasing from our website as you will be responsible for paying these Duties either at the point of delivery or after delivery.  The best source of this information is your local customs office who will help you understand the payments and process. JLM Audio will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.

Air Mail is available for orders over $50 but has NO tracking at all and usually takes 10 working days from when the parcel is processed by Australia Post. This 10 days does NOT include the time it may take for the parcel to clear the destination countries customs office which can add 1 to 2 weeks some times. All parcels sent by Air Mail are at the buyers risk as we have no way of checking if you received the parcel or not. Having said that we have only lost about 2 parcels in over 10000+ shipped in the past 10+ years but have had several parcels that have turned up late. Most late arrivals are due to no calling card being left at buyers letter box or left in wrong letter box and are usually found at your local post office waiting for the buyer.

Most other forms of international shipping we use have full online tracking. Tracking information will be at the bottom of the final website email which confirms we recieved your money and the parcel is packed and will ship in the next couple of days.

What to do if you think your parcel is late or have any questions about your parcel.

First You can enter your TRACKING NUMBER from your email into the TRACKING SEARCH on the website to check where your order is at.

Second check with your local post office to see if they are holding a parcel in your name.

Third check with your local customs office to see if they are holding a parcel in your name.

If you still have any problemsemail us and we will check actual shipping date and rough date of arrival.

Return Policy

If you are not satisfied with any product, you may return it for a refund or exchange for another product within a fair amount of time from the shipping date (preferably within 7 days of receiving the equipment). If your purchase was eligible for Free Shipping, the shipping cost and any non refundable bank, custom or duty fees will be deducted from your credit or refund. All return shipping and insurances are to be paid by the returning customer.

Returns must be in the complete and original packaging with all accessories, show no signs of wear or use and include a Return Authorization number or be subject to a restocking fee. Items which are not normally stocked (discontinued products, used products, kits that have been unpacked and/or assembly has been started, etc.) are not returnable. We do not except returns if you have just changed your mind or circumstance as outlined by the Queensland trade practices act.

In rare cases it's possible that a product has a manufacturing defect. If you believe you've received a defective product, the first thing you should do is contact us by email or phone so we confirm with you that you this is so and we'll respond quickly with an RA (return authorization) number. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs to replace the unit.

KIT BUILDING INSTRUCTIONS

All kits ship without instructions. All this info is kept up to date on our JLM forum site here so you can read and see photo's of what is involved in building each kit before you buy.

The main Build thread for each kit type will be on the first page. While other smaller question threads can be found searching the forum pages.

"The schematics for JLM Audio kits and JLM Modifications contain proprietary information that is the property of JLM Technologies Pty Ltd, Trading as JLM AUDIO.

The schematics presented on our site are for purchasers of JLM Audio kits and private DIY use only.

INTELLECTUAL PROPERTY RIGHTS

The copyright and any other intellectual property rights of JLM Audio products and designs are the exclusive property of JLM Technologies Pty Ltd, as is the material contained or displayed in this website. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal non-commercial use.

For commercial use of any of our schematics or designs please contactJoe Malone at joe@jlmaudio.com or Ph +617 38912244 

ACCEPTABLE USE

You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction including but not limited to copyright laws.

ACCESSING OUR SERVICE

You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused you should contact support@jlmaudio.com straight away to let us know and we can then deactivate your account.

We reserve the right to revise these terms and conditions at any time by amending this page.  You are expected to check this page from time to time to take notices of any changes we make as they are binding on you.

 

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