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Privacy Policy


We are committed to protecting your privacy and keeping your information secure. We will only use the information that we collect about you lawfully. We will not sell, let, or in any way distribute or, make public your personal information.

We will only collect and process information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. We will never spam you.

The type of information we will collect about you includes:

  • your name

  • address

  • phone number

  • email address

  • information about transactions carried out over this website.

  • Information about your use of this website including "Cookies," which enables the website to remember your information if you return to the site, such as to keep you logged in or to remember your login credentials if you return to the site. You may refuse the use of cookies by selecting the appropriate settings on your browser, please note if you do this you may not be able to use the functionality of this website. 

  • any other information that you send to the company

We will never collect sensitive information about you without your explicit consent. The information we hold can be checked and updated by yourself by logging in to your account with your user name and password.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.JLM Audio may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

JLM Audio will use software and trusted third-parties to fulfil our contractual obligations to you in the performance of our services and completing transactions. By requesting information or delivery of a service and product, we process your data under the lawful basis of contract. JLM Audio will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  JLM Audio will store all the personal information you provide on its secure servers. We will never provide access to our databases to non-trusted third parties. We would inform our users within 72 hours if any breach of security occurs that might compromise your data.  

The right to be forgotten
We will retain your personal information only for as long as necessary, whilst retaining legal requirements for maintaining financial records. 
You have the right to instruct us to delete all the personal information held. Should you wish to instruct us to delete please do so by emailing us at info@jlmaudio.com. Any data no longer required will be deleted or destroyed securely and confidentially.

The right of rectification
We will take all reasonable steps to ensure your personal information is current and accurate. If inaccurate or incomplete data is identified, we will takes steps to correct the data, or remove securely and confidentially. 
You have the right to instruct us to remove incomplete personal data held. Should you wish to request incomplete data removal, please do so by email to info@jlmaudio.com

What is a 'cookie'? When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor or their location. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.  
Cookies can be first-party (set by this website) or third-party, set by an external domain (such as Facebook or Google) and are indicated in this policy.

By using this website, you consent to the processing of data about you for the purposes set out above.

If you have any questions/comments about privacy pleasecontact us.



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